When will VR close the customer case?

The customer's case is closed successfully when the services have been provided and the customer is on the job successfully for 90 days. However the case may be closed unsuccessfully under the following circumstances. The case will be closed if the customer is not able to be contacted or has moved out of state, if the customer does not cooperate and refuses services, if the customer's disability is too severe so that services are not beneficial for rehabilitation and if the customer dies.